Billing and your account

Use this page for anything about paying for AdPlay.ai, and for your own login. For what each plan includes and what credits cost, read Free trial, plans and credits.

Billing

Where to find it

Open the menu at the bottom of the sidebar and pick Billing. It shows your current plan, its price and, under Usage details, your credits left, the date they reset and your storage.

Only a team owner or admin can change billing. Other members can see the page but not the buttons. On Plans & Pricing they see "Ask a team owner or admin to upgrade the plan."

Manage Subscription

On a paid plan, owners and admins see two buttons:

• Change plan opens Plans & Pricing.
• Manage Subscription opens a secure Stripe page. There you can change your card, see past invoices or cancel the plan.

Stripe also emails a receipt after each payment.

If the AdPlay.ai team set up your plan for you, you see "We set up your plan for you. Contact us to change billing." instead. Email support@adplay.ai for any change.

Pay by card or online banking (FPX)

On the free trial, tap Upgrade in Billing, or pick a plan on Plans & Pricing. Accounts billed in ringgit choose how to pay for their first plan:

• Card: you pay on Stripe's checkout page, and the plan renews by itself.
• Online banking (FPX): a bank page opens in a new tab. Your plan starts as soon as it is paid. After that, Stripe emails you an invoice each billing period, and you pay it the same way. Pay each one within a day.

Change plan

1. In the account menu, open Plans & Pricing.
2. Tap Upgrade or Downgrade on the plan you want.

The change happens right away. An upgrade charges the difference for the rest of the billing cycle straight away. A downgrade is credited to your next invoice. Credits you already used this cycle still count on the new plan.

Monthly or annual

A paid plan keeps its billing period until it ends. On Plans & Pricing you see "You can switch between monthly and annual billing when your current period ends." An owner or admin taps Switch to annual at renewal (or Switch to monthly at renewal). Nothing is charged that day.

Billing then shows the date of the switch. Changed your mind? Tap Cancel change before that date, and your billing stays as it is.

A failed payment

When a renewal does not go through, a red banner shows across the app:

Your last payment failed. Update your payment method to keep your subscription active.

Members who cannot change billing see "Your last payment failed. Ask a team owner or admin to update the payment method." instead, with no button.

The team owner also gets an email: "Payment failed: update your card to keep AdPlay.ai active". The usual cause is a card that expired or was declined. Payment is retried over the next few days.

To fix it, tap Update payment method on the banner. It opens the Stripe page, where you add a card that works. The banner goes away once a payment goes through.

Cancel your plan

1. In the account menu, open Billing.
2. Tap Manage Subscription.
3. Cancel the plan on the Stripe page.

There is no cancellation fee. Your plan stays on until the end of the billing cycle, and you are not charged again. Your projects, ads and uploads stay in your account. You can still sign in to open and download them.

Refunds

AdPlay.ai has a money-back guarantee for your first plan payment. Email support@adplay.ai within 30 days of it. We refund the part of that payment you have not used.

For example, your plan gave you 3,000 credits and you used 1,500. You get half of the payment back. A yearly plan counts all 12 months of its credits.

A refunded plan ends straight away. Credit packs are refunded the same way, within 30 days of buying them, for the credits you have not used. Renewals are not refunded.

Your account

Sign in

The login page offers three ways in:

• Continue with Google.
• Email & Password: your email and a password.
• Magic Link: type your email, tap Send login link and open the link we email you.

Forgot your password? Tap Forgot password? on the login page, type your email and tap Send reset link.

Change your email or password

Open Settings from the account menu. You land on Your Profile.

• Email address: tap Edit, type the new address and tap Save. We send a confirmation link to the new address. Your email changes once you open it. If you see Re-login Required, sign in again and try once more.
• Change Password: type the new password twice (at least 6 characters) and tap Save.

Emails we send

On Your Profile, the Notifications card has a switch for each kind of email:

• Emails: emails about ads and Copilot cards you have not seen.
• Tips and product updates: the weekly market brief and product news.

Manage all emails opens your email preferences, where you turn each kind on or off. Tips and news emails also have an Unsubscribe link at the bottom. Account emails, such as sign-in links, password resets and billing notices, always come.

Delete your account

1. Open Settings. You land on Your Profile.
2. Under Delete Account, tap Delete my account.
3. Type DELETE and tap Delete account to confirm.

Your account is deactivated straight away and permanently deleted after 7 days. We email you the date and what was deleted. Sign in again within those 7 days to restore it.

If you pay for a plan, it ends with the paid period and you are not charged again. Restore your account within the 7 days and the plan carries on as before.

If you are the only owner of a team, that team is deleted with your account. To keep it, make someone else the owner first. See Invite your team.

What to do next

Still stuck on a charge or a login? Write to us from Get help, and say which email you use for AdPlay.ai.